Student loan

On the 26/01/15 I received an sms and email notifying me that my student loan application had been unsuccessful because I had not handed in the required documents within the 10 day period. However, I had completed the online application on 22/01/15 and handed in the documents at the Killarney branch on 23/01/15. I went to the branch to speak to the consultant I had handed the documents to and resubmitted all the required documents. She contacted me on the 27th and 28th of January to assure me she had emailed all the documents to those responsible for the processing of student loans. However, I am still getting emails every other day notifying me I have not handed in certain documents but I submitted all the required documents to the consultant at the branch.