Stuck Uber Authorization Hold Not Released After 10 Days - Card Division Action Required

I am writing to lodge an urgent complaint regarding Standard Bank’s failure to automatically release a temporary merchant authorization hold. On 1 September 2026, I requested an Uber ride which was immediately cancelled. Uber placed an authorization hold on my card but promptly voided it on their end, resulting in an official final receipt of R0.00.It has now been 10 calendar days (well beyond the standard 3-to-7 business day window), and the funds are still frozen in my "Pending/Reserved" transactions, severely impacting my available balance.When I contacted customer care, frontline consultants told me they "cannot do anything" because Uber has not banked the amount. This is unacceptable. Because Uber has abandoned the transaction, it is now entirely up to Standard Bank's card division to manually delete this expired pending reserve.I have the official Uber receipt showing a R0.00 total ready as proof. Please have a team member from the Card Disputes / Operations department contact me urgently to manually drop this hold and restore my available balance.