Stuck overseas with no assistance

Whilst I am overseas I’m been locked out of my accounts because my OTP is going to my South African number which is not working on the other side of the world.

Before my trip I went into the branch on two occasions to change my OTP from coming through on sms to email , the 1st time was at the Westville brach on the 13th of August in KZN where after an hour and a half they could not assist me , the 2nd time was the 18th of August at the Kloof Branch in KZN where I managed to do the change and sign the documents which was supposed to be sent to HQ for the change to be ratified. After having to change my SIM cards I got locked out of my banking app and could now not log back into my accounts because my OTP kept being sent back to my cell number instead of my emails as I had requested.

Beyond frustrated , there is little to no assistance whilst being overseas and when you call the South Africa numbers for assistance the calls either drop out or don’t get answered because of the lengthy queues.

Frustrated beyond belief….