Stuck in the USA without funds
I'm currently in the USA, and can not use my account. A week before I left for the USA, I visited the Standard bank Branch at Wonderpark shopping center. I informed the customer care attendant that I was on my way to the States, and requested that my OTP's be forwarded to my e-mail address as my phone would not be working in the USA. I also asked that it be noted that I will be traveling to the States and that my card should not be blocked if I transact in the USA. The attendant made me sign a form and informed that my OTP's will be forwarded to the e-mail address on their system. She informed that it would take between 24 and 48 hours for the change to take effect.
I tried transferring funds and the OTP was sent to my cell number, that I currently can not use.
I logged a complaint and has still not heard from Standard bank.
I'm now stuck in the USA without funds
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***