MP
Mae P
1 reviews | Active since Sept 2015
10 Sept 2015, 11:08
Stuck in the rut!
My partner and I are filling up in vrede. His card declines and we have no cash at hand. We tried to withdraw and that declines too! We call standard bank only for the phone to be dropped in our ear several times! After a few more tries, we finally get through only to hear that the network is down and we cannot withdraw or swipe?! No communication was sent out about this and now we are stuck in a place we do not know! And we don't have any means of paying for the gas! Thanks standard bank for your consideration to you clients. Fabulous way to embarras and put your clients in harms way! Well done.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Sept 2015, 15:35Hello MaeLee1223,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply10 Sept 2015, 15:35
Official
Hello MaeLee1223,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
MP
Mae P's updateReviewer Update
10 May 2018, 07:50This person that was to call never called and we had to make a plan of our own. We are in the process of changing his bank in any event due to your bad service and ridiculous banking charges.
MP
Mae P's update10 May 2018, 07:50
Reviewer Update
This person that was to call never called and we had to make a plan of our own. We are in the process of changing his bank in any event due to your bad service and ridiculous banking charges.