Stuck in the 80's

Their whole approach to FICA is terrible. I've just been in their Polokwane, Mall of the North branch and am unsatisfied with the level of service. There is just no way that Standard Bank has moved into the 21st century. I am about to move to FNB, which is long overdue, by the way. The indifference with which they serve us customers is appalling. The mediocrity is something I haven't seen in this industry, especially their \Enquiries"section. They really need to pull up their socks"