SM
Sophie M

1 reviews | Active since Aug 2017

14 Aug 2017, 14:32

Strugling to open a business account

<p>I went to Standard Bank Ermelo Branch few months ago to open a business account. I was put on a waiting list were i was going to receive a call from the branch to give me an appointment date to go to the bank. I received the call and was given an appointment date, i had to wait three weeks for my appointment date. On the given date i went to the same branch in ermelo for my appointment to open an account. When i got to the bank, i was told that they can not help me as the person who is supposed to help me went for training. I was so dissappointed after my wasted time and no help.</p> <p> </p> <p>I then decided to leave it until on this month on the 1st August 2017 i went back to the same branch to make another appointment. Again my name was put on the list to receive a call with an appointment date. Today is the 14th August i am still waiting for their call to give me a date to go to the bank an open my business account.</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply16 Aug 2017, 12:15
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Aug 2017, 11:53
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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