Struggling to sort my account out

Hi been with standard bank now for a few years and i must say i am really fed up now to struggle with them like i do i did withdraw the 29/03/2015 money from their ATM and then suddenly the ATM went out of order never gave me any money or my card back, i did stop my card as i was still standing in front of the ATM and did order a new card. On that Monday 30/03/2015 i went in to the bank for a card i can use till i get my new card and when and withdraw the same amount that i wanted to withdraw on Sunday. That Tuesday it has shown on my account that i have withdraw the same amount twice and that i have received the money both times. I have now been struggling with Standard Bank since then to sort the problem out i have locked 3 calls now so that they can fix the problem.