Struggling to remove a paid up STD Bank default listing on my ITC

Good morning.

Please could I be assisted in this matter stated below. I settled this account with standard bank on the 11th of March 2018 and have been struggling to have the default removed.

Below is an email that i sent the standard bank internal credit bureaux on the 12th of May 2018

With reference to ********** 996 this account is still reflecting on my transunion credit report.

on the morning of the 14th of May 2018 I called transunion and requested a copy of the latest report which still shows a default for this account even though i was assured by standard bank that this matter would be resolved by the 11th of May 2018.

This account was settled early in March but still not updated with transunion despite my countless calls to STD bank recoveries and Transunion.

This is very frustrating as I'm in desperate need to obtain finance for a vehicle in order to make income.

I lodged a dispute with transunion early in April and the response i got from the dispute stated that STD bank responded by saying this account was not closed.

Again I called STD bank recoveries and informed them on the outcome of the dispute that's where I was told the matter would be escalated and STD internal bureaux will update this account by the 11th of May 2018.

Please could someone provide me with an explanation as to what is happening with this matter.

Due to these delays regarding this matter I've lost income which i will not be able to recover.

Your urgent response in solving this problem will be greatly appreciated.

I received an automated email that stated i would receive feed back within 24 hours till this day I've heard nothing from the standard bank internal credit bureaux.

When I call transunion they say they have not received any update therefore they can not assist. when I call standard bank they say they have sent two updates already one on the 22nd of April 2018 and one on the second of May 2018.

Yesterday I was advised to contact the ombudsman as transunion could not lodge another dispute bearing in mind that on the first dispute early in April i was told Standard Bank responded by saying this account was not settled whereas it was settled on the 11th of March 2018 and I am in possession of a settlement letter.

This has affected my income and I'm on the verge of loosing my job due to this unfair treatment.