MS
Moses S

1 reviews | Active since Sept 2020

07 Sept 2020, 19:24

Struggling to reactive/open my business account closed due to suspicious transaction

Good Day I Honestly feel frustrated and been let down by Standard Bank, My account was flagged due to suspicious activity on it and contacted by the ***** department I availed my self and the reasons for the suspicious activity on the account , However this has not helped despite numerous attempts to have the account re-opened and resume normal business, I have been to the Standard Mayfair branch several and countless times and promised to be helped within 24hours or a week but nothing has been done, only my personal account was reactivated yet I have salaries to pay and orders for my clients to honor am left with no choice but to seek legal help

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Replies (2)
Standard Bank
Standard Bank's reply08 Sept 2020, 01:39
Official
Hello Moses
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 Sept 2020, 10:01
Official
Good day Moses,

Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly be advised that an email response has been sent to you today 29 September 2020. 
We appreciate your support and loyalty. 

Kind regards
Complaint Resolution Centre
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