Struggling to Obtain Statements

<p>I have been calling two different "departments" of Standard Bank, trying to obtain a statement of my Loan profile, which I thought would be paid up by now. But instead I am being sent from call center to call center and were finally advised that I need to go into a branch to obtain statements of my loan profile. I was also told that the possible reason from my loan not being paid up by now, is because the monthly installment (determined by Standard Bank), is too little, a bigger percentage of it is for admin and interest and the lesser percent the actual loan amount. What admin?? I am not even receiving statements. </p>