Struggling to get the service i pay for

Good day,<br> <br> I currently have two claims logged with Standard bank which I don't get any feedback on despite numerous email and phone calls.<br> <br> 1. Claim number 14/054064: my ceiling is damaged since December 2014 due to a water leak.<br> 2. Claim number (not sure): my solar panel was damaged since June 2014. There is no finality on resolution<br> <br> I have been sending emails to: [Email Removed] [Email Removed] [Email Removed] <br> There is so much of willingness to help over the phone but once the call is dropped that is the very end... No continuity.<br> <br> But it is evident that your systems are not working for you. I must also emphasize that there is a deterioration in your service since about 3 years back as this is not the first time that I am struggling.<br> <br> Please can you address my problems as a matter of urgency! I am sick and tired of the poor service delivery!!!