Struggling to get a settlement quote

I have been struggling to get a settlement quote from Standard Bank for almost a month now. I sent a compalaint to their Complain Resolution department but still no one is able to assist me. I have been speaking to Ameera for about 2 weeks now and she referred me to their collectors but they dont have my details. No one seems to know how to find my details. I am sent from pillar to post.<br> The reference number for my complain is Customer Complaint ***.<br> I am tired of calling and emailing only to be told no one knows. The service is bad and I am incuring charges while they are not deliberate about assisting me. This is the worst service I have ever recieved. Please assist!!!!