Struggling for Weeks to Link Accounts

I contacted my personal banker on 2015-06-11 to request linking of my Credit Card Account to my Premium Cheque Account as this was not done on the day that I picked up my Credit Card (a week before). I have yet to receive feedback from said personal banker. <br> Not only that, but after having waited a week for a reply, I contacted the Call Center myself. At this point I was informed a call would be logged as there was an issue in the IT department and someone would phone me within 24 hours. This still hasn't happened. I was coincidentally phoned by the Credit Card Department to inquire if I had any queries and at this point I raised the same issue with the linking of accounts - again I was told a call would be logged and I will be contacted withing 24 hours. Still waiting. <br> My student account also still hasn't been closed after I upgraded to premium banking so I am now paying costs on two accounts and still no one at Standard Bank can give me any answers. <br> <br> Its's been 3 weeks - at this point I would rather just close my account with Standard Bank and move elsewhere as this is not what I had in mind when signing up for 'premium' banking with a dedicated personal banker and service.