Struggling for a month to get new card

I've been a client of Standard Bank for more then 15 years. <br> My Cheque card is an old card and the magnetic band doesn't work anymore. <br> I went to Standard Bank in Welkom to order a new card. I stay in Cape Town and I visited Welkom. The lady assured me the card will be delivered within 5 working days to a Standard Bank branch in Cape Town near me. <br> A week later I got a SMS which said my new card is in Potchefstroom - the place where I opened my cheque account about 10 years ago. <br> I phoned Standard Bank and the lady appologized and said she will re-route the card form Potchefstroom to Cape Town and it will take a week. <br> Twee weeks later I phoned the bank's card division AGAIN and the man said the lady apparently didn't order a card for me. They have no records of that. <br> He apologized and assured me HE will do the job. He said the card will be in Cape Town within 5 working days. <br> Today, twee weeks after that card, and after I've ordered a card three times already, I phoned the card division AGAIN to find out where the card is. <br> <br> The man on the other side said he is sorry, but he cannot see that ANY card is ordered for me!<br> And he will order 1.<br> And still I don't have a card that work!