MG
Marilee G

1 reviews | Active since Jan 2015

03 Aug 2015, 09:33

Struggling for 3 years to change my address!

I moved to Gauteng August 2012, and did all the necessary FICA things, including changing my physical address. Every time I receive my statements, it still has my old address on the statement.<br> Fast forward 3 years down the line, and bi-monthly visits to the bank with documents and consultants changing the address on the system on different places, and STILL it's the old address on the documents.<br> This is starting to get really REALLY ridiculous! Every month or so I head back in and I am told it has NOW been fixed. Then I receive my statement and nothing's different. My statements are completely useless to me! I cannot use them for anything as the address is one that I haven't lived at for 3 YEARS!<br> I'm tired of wasting my time and Standard Bank just not changing my address properly. I am considering changing banks, just so I can finally have the correct FICA-ed address on my documentation.<br> So Frustrating.

0
Replies (1)
Standard Bank
Standard Bank's reply05 Aug 2015, 09:59
Official
Hello mGarcia,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
***
*** (fax)
***