Struggeling to get activation on access bond

Item: Standard Bank
Rating: 2
Author: Christelle G

I am struggeling since 16 April 2015 to get activation on my homeloan acces bond, something that is suppose to only take 5 working days. The needed documents have been send in twice and the response and attitude of the call centre are terrible and very unhelpfull. Aparently nobody knows how to do their work in that department

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Replies (1)

Standard Bank's replyOfficial

11 May 2015, 08:17

Hello Christella86,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply11 May 2015, 08:17

Official