Stressed out

Standard bank- quick to charge unpaid item fees but when it is charged incorrectly tells me that it will be resolved by 13 January 2020. If a transaction is done on my account without my permission it is **********.I was not the person that made an error your consultant was. Quick to take our money but to give it back your consultant is telling me over a month turn around time. I will also be charging you a unpaid item fee for everyday that my money is not returned to my account and I will be charging for the phone call where I was made to hold on for a ridiculous amount of time and for the stress and anxiety caused by this. Service is terrible and I will be changing my bank because of this. 13 January 2020 is the due date for this reference number.