Strange things happened on my account after the bank refused to send my statements

Since January this year I have been asking Standard Bank to send me my Credit Card monthly statements which they, for some reason, stopped sending to me. Through your service I received replies from the bank , in the form of phone calls, that they had corrected the matter and I would start receiving statements. This went on almost monthly but no statements were received until Standard stopped replying (except for the acknowledged message).

I then examined my account on my app and found, to my horror, over the months I was being debited with amounts I knew nothing about. This involved thousands of Rands. I reported to the ***** department and they are investigating.

Is it not strange that all the *****s started after Standard Bank refused to send my statements.