MG
Manie G

1 reviews | Active since Jun 2019

06 Sept 2023, 14:52

Strange practices.

Home loans keep debiting the interest amount from the available additional funds available in the home loan account, instead of from the debit order that goes off, Meaning that my available amount is reduced every month by the interest going off. I need the available amount to stay available. With my ABSA bond, this did not happen.

0
Replies (2)
Standard Bank
Standard Bank's reply06 Sept 2023, 15:04
Official
Dear Manie

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query.

 We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply08 Sept 2023, 09:18
Official
Dear Manie

Thank you for taking our call.

Our team has provided you with final feedback via email.

Please review and let us know should you need any further assistance.

Looking forward to your feedback.

 
Kindest regards
Standard Bank Hello Peter Team 
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