Stranded with Sub Standard Bank Insurance service

Been paying exorbitant premiums since ***5. Had only two previous claims. Geyser burst, tried 2 report 08:24 only thru 09:01 Wed. ***1 to cust. assist. Dave Miller Plumb. apptd & respndd, disconnects gsr & leaves b cos gsr still under manuf. warranty from WE Gesysers. Ntebu Plumbing apptd. by WE to replace gsr under wrnty ref JHB 0501. but they don't work on enclosures. Bk 2 Claims Dept (Ref 504226) who only gets Mohammad of FurnPlus to contct us @ 12:44 but he is adamant they don't work on enclosures & can only inspect dmg 2 wrdrb next Tuesday. Nduduzi refers matter bk 2 claims dept. but nothing suddenly happens except z I spend a fortune in airtime to try escalate matter with claims dept. Only 16:44 Karim of FurnP says he can send som 1 to rmv enclsre but only 2 morrow with unknown plumber not appvd by WE. Seems 2 duck & dive trying to trap us 2 accpt plumber not appvd by WE and sure Stranded Bnk Ins won't pay 4. Bk to Stranded Bnk Ins - will snd som 1 2 morrw. By 17:06 elderly couple in 70's still given run arnd by Strndd Bnk Ins - No hot water & fearing same \service"2 morrw & only GD knows when will have hot water again."""