Stranded - part 2

I posted a complaint on 11 May, and have received 1 email which was a whole lot of nothing. I was almost left stranded in a different country, and had to use Western Union to transfer MY money from South Africa to Ireland. Now, my Mum (also a Standard Bank customer, and the one who had to sit in the bank for hours trying to sort this out), was charged service fees, and so was I. All this because Card division did not update my address and then declined my transaction, even after I answered a million other security questions, AND had let them know that I would be emigrating to Ireland. I want a proper response to my query that actually proves you've read my story, and I want some sort of resolution because this was card division's incompetence. At the very least, I want you to refund me the service fees, both to my account and my Mum's.