HJvV
Henk Janse van Vuuren

1 reviews | Active since Jun 2016

23 Jun 2016, 13:50

Stranded overseas without money

<p>On Tuesday 21 June I phoned standard bank credit card division and arranged for a transfer from my cheque account to my credit card for an amount of R35 000. The consultant (a lady named Hloni) informed me that the transaction was done and the funds will reflect within 48 hours. However, 48 hours later the funds did not reflect. The reference number for the call is Ref ********** 594.</p> <p> </p> <p>I phoned standard bank credit card division and was told that the instruction was sent, but that the transaction was not executed by standard bank.... Oh OK. So just not done.... I asked her why, she said she doesnt know and its not her job to know. This call ofcourse happened after spending a hour listening to call centrer music while phoning from abroad. Unfortunely, as one cannot as access money from your cheque account abroad, I am forced to live on my credit card and pay interest even thouugh I have R43 000 in my cheque account... Thank you standard bank! </p>

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Replies (3)
Standard Bank
Standard Bank's reply24 Jun 2016, 07:00
Official

Good day Henk Janse van Vuuren

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply24 Jun 2016, 08:29
Official

Good day Henk Janse van Vuuren

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply30 Jun 2016, 06:48
Official

Dear Henk Janse van Vuuren

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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