WB
Wendy B
1 reviews | Active since Nov 2017
04 Apr 2022, 11:14
Stranded in a foreign country
We are stuck in Ireland and Standard Bank has blocked our cards. We sat on the phone for over an hour yesterday and they said they had sorted it out. But it is still not working and calls are being dropped after holding on for an hour. We are stranded with no money and we can't get hold of them.
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Replies (2)WB
Wendy B's updateReviewer Update
04 Apr 2022, 14:12After 3 hours on a call we asked if they would look into it for us and come back to us..... they promised they would call back but ..... nothing, nada, zilch. As soon as we are home we are closing our accounts and I would recommend this to anyone who banks with Standard Bank. The amount of problems we have had recently have been a joke and you have to wait for ages to even speak to someone. Thank goodness I opened up a Nedbank account recently so I am able to compare the level of service.
WB
Wendy B's update04 Apr 2022, 14:12
Reviewer Update
After 3 hours on a call we asked if they would look into it for us and come back to us..... they promised they would call back but ..... nothing, nada, zilch. As soon as we are home we are closing our accounts and I would recommend this to anyone who banks with Standard Bank. The amount of problems we have had recently have been a joke and you have to wait for ages to even speak to someone. Thank goodness I opened up a Nedbank account recently so I am able to compare the level of service.
Standard Bank's replyOfficial
11 Apr 2022, 16:23Good day Wendy
We tried to call you at 16:14 pm on @ 2022/04/11, your phone hang up.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Standard Bank Help Centre
***
We tried to call you at 16:14 pm on @ 2022/04/11, your phone hang up.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply11 Apr 2022, 16:23
Official
Good day Wendy
We tried to call you at 16:14 pm on @ 2022/04/11, your phone hang up.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Standard Bank Help Centre
***
We tried to call you at 16:14 pm on @ 2022/04/11, your phone hang up.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Standard Bank Help Centre
***