"Stranded" Bank STILL has lousy service

As per usual poor service from "Stranded" Bank.

Standard Bank sends me an SMS asking me to pay the outstanding overdraft fees of R5,161.38 (admittedly not a large amount) before the 30th of December in order to close my account in order to take advantage of a 50% reduction.

Being a conscientious person I duly pay it on the 2nd December.

I send them an email - on the 4th Dec with my proof of payment and ask that they please send me a signed letter on a Standard Bank letterhead that I have now paid my debt in full and owe them nothing.

I receive an email the next day on the 5th Dec letting me know that they will send me the "paid in full" letter as soon as they receive it from the admin department.

To date (17 Dec) I have received precisely nothing from Standard Bank.

Apparently it takes longer than 2 weeks to put my name and an amount on pre-drawn up letter and sign it?

I'm willing to bet that I receive an SMS in the first week of January instructing me to pay the full R10, 322.78 as I have not paid my debt......anyone willing to take that bet?

I am SO glad I have moved all my business away from this group.