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Ashley A

1 reviews | Active since Mar 2013

10 Jan 2021, 12:14

Stranded Bank

This past week from Standard Bank completely worn out my patience. Please help me understand. Today I tried to assist people closest to me and I could not make any payments, uber eats, purchases as you know it is Covid. Can't see anything on my profile. Called Customer Care and they said it is not me. I have answered similar questions this week for Home Loan and now I cannot be assisted.

My Home Loan and the attorneys that is a different story all together on how I was left stranded and had to chase down people to get answers which are disappointing.

Got a call for this week for a card delivery for my Prestige Account which I did not want after the terrible service I received and not getting any communication at all when the trial run of it was suppose to happen. That past experienced already made realise even more. I am not a customer I am just a number.

Standard Bank please help me understand how do I stay loyal to a bank that leaves a person constantly stranded. I need to often baby you to just get information or get clarity but the only way to get anything resolved is to go to platforms like Hello Peter to get things sorted.

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Replies (2)
AA
Ashley A's update12 Jan 2021, 09:29
Reviewer Update
Logged a complaint on the 10 January 12:41 Rep**** Complaints Resolution Centre at 19:48 via Hellopeter but still no resolution as no one has contacted me thus far. Please note that I have debt order that has bounced because of the delay and currently put into further personal predicaments because of not having access to my accounts.
AA
Ashley A's update13 Jan 2021, 09:23
Reviewer Update

Hope you are well. Please urgently attend to matter reference ***

Please understand that my current situation is rapidly increasing as serious.
Can you kindly advise what is taking everything so long.
No Phone Call, No Clear Reasons For Blocking My Account, Poor Apology, More Inconvenience and putting my reputation, work, well-being, other lives reliant on me..........

Here is my situation at the moment from Sunday till this morning.
- Owing someone R 500 from Sunday when I could not access my funds.
- Owing more money for medical bills being my babies vaccination.
- Needing to get groceries, formula for my baby and cannot access funds so Standard Bank is leaving me stranded to starve.
- Needing to put fuel in my car to do work and assist my family that are ill.
- Currently Showmax is waiting on me for payment.
- Another Debit order is going off my Credit Card in 2 two day's time for a small amount.
- Credit Rating is being tarnished for a small amount not being paid to Showmax.

Let us not go into the other matters at hand of what I have experienced last week which I have mentioned earlier in this complaint.