Stranded Bank

If I was able to give you a zero star rating, I would. Since the day our business account has been opened with you, absolutely nothing has worked correctly, no matter how many times we have requested to have certain things amended, changed or sorted out. I have placed over 50 calls with your BizDirect call centre, who seem to be just as useless as your branches, who insist that I call the call centre, so I am not entirely sure why you have branches.

To get right into it, our account had been debited with ********** debit orders that were neither authorised by myself or my business partner. I had called your call centre over three times to have these stopped, but Standard Bank has continued to allow these three debit orders to come off of our account, despite my numerous requests for them not to. The account eventually went into an arrears amount, as I refused to put anymore money into the account until it had been resolved, while Standard Bank kept deducting "overdraft" fees off of the account, a facility of which we don't actually have with you.

Fast forward ±6 Months, we begin to use the account once again - low and behold the same three debit orders come off of the account AGAIN. How hard is it for you guys to actually stop a ********** transaction on a business's account? You also had the audacity to charge us over R200 on the 25th for this "overdraft" facility, as well as on the 31st AGAIN! Had you stopped these ********** transactions when I had asked you to, the fees you charged would not have been charged to our account in the first place. I called in yesterday and insisted that the entire amount of R2600 odd charged to our account be returned to us, because I am actually just sick and tired of Standard Bank thieving and bullying me. Why am I paying for your mess??

I was told my business banker would be in touch by the end of yesterday (3 September 2018). I am still waiting for this enigma to get in touch. So far, I have never been able to get hold of this banker, neither have I ever met or spoken to him/her either.

I am not entirely sure what I am paying you guys for; you do nothing, you provide ZERO service, and your ways of banking are far outdated. I would like this issue resolved by the end of tomorrow (5 September 2018), or I will be moving every single account that I have with you.

This really is your last chance, but I won't hold my breath.