Stranded Bank

Im writing this review on behalf of my 85 old grandmother who was a victim of ***** twice now at Standard Bank. On the 2 of july 2022 my grandmother inserted her card into an standard bank ATM and her card got swallowed by the atm she then recieved messages that R19000 was transferred from her account into another account and then two more messages with two more different amounts. She was left with R128 in her account. Standard did notify my grandmother by sms that they have picked up ***** on her account and then blocked the card. The disappointing part is that when grandmother visited the Lakeside mall branch all the managers avoided her the consultants made her f wait for two hours on the pohone with the ***** department and she did not get through no one at the bank attempted to help her they are treating her like she is senile which i assure you is not the case she is an independent women who does things for herself. They did not even assist her in getting a new card . This is unacceptable . Today is the 14 july 2022 my mother and grandmother visit standard bank lakeside mall again and again the managers avoided them no assisted them . This unacceptable and unprofessional for a well known bank like standard bank to treat and elderly women . No one wants to contact her she cant get hold ofnthe ***** department she has left emails and messages with complaints department but still no help .

I want to ask Standard Bank is this how you treat elderly women especially as we aproach womens month next month .

It should be called Stranded Bank

IRATE client of Stranded Bank.

If you guys really do care and do want to help me the name of my grandmother is Miss K Williams