WR
Wesley R

1 reviews | Active since Dec 2015

16 Dec 2015, 12:35

Stranded Abroad with NO Assisstance

I'm currently in the Seychelles on business and tried paying my accommodation/hotel bill at a Barclays Bank. My Titanium card was declined, usually my card works at the Barclays ATMs. I then decided to try an EFT payment, unfortunately I entered the wrong pin three times and a message popped up informing me that I need to personally go into any Standard Bank to have my pin reset.<br> <br> The privilege of having a Prestige Banker on call/e-mail was fruitless as my mail was not rep****. After 24 hours I sent the Branch Manager (H. Dharamraj) a mail explaining my dire situation, been locked out of my account and not enough cash on hand to pay accommodation let alone change my return ticket home. I was sent a mail with contact details of a call center. After three calls to the call center and been told that as a Prestige customer my Bank can assist me in this matter. I send H. Dharamraj another mail explaining my situation as stranded, he forwards my mail to a Nalini Bhana, whom after three days and another two e-mails from my side, forwards a mail to Prestige CCC. Today is day SIX, I have not been contacted via mail, nor assisted by any person within the Standard Bank Division.<br> <br> Pathetic

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Replies (1)
Standard Bank
Standard Bank's reply17 Dec 2015, 15:06
Official
Hello W.Redman,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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