Stopped Card or Not?

Last week Monday, 21 September at 16:32 i called Standard Bank Credit Card ***** (***) because i needed to deal with a charge on my card. I wanted the card stopped and the transaction reversed. For the first time i was told to call another number ***because i already had dealings with the merchant. The agent was probably the least helpful in the process of dealing with such transactions ever. Unfortunately, i have not had time to make that call but decided to wait and see what happened with the merchant request to reverse the transaction.

On Saturday, 26 September, it was a surprise, when i tried to use my card in making a purchase. Now i am confused as i was quite sure that the agent on 21 September was unable and unwilling to assist with my request. Also, i do believe that it is possible to check this card activation on the Standard Bank app but it is not something that is fami**** to me.