YN
Yonela N

1 reviews | Active since Jan 2023

05 Aug 2025, 08:29

Stopped Bank account

Standard bank stopped my account Thursday 31 July,l over a R390 deposit I made from my Capitec personal account to My standard bank account, I haven’t been able to pay for my car, my insurances, my kids school fees the list is endless. I have sent proof of Payment for the funds I have been sent from pillar to post since Friday 1 August everyone I talk to is telling me a different story sending me back to Capitec and Capitec has been telling me there are no Alerts on their side my account is clean. I am very angry and disgusted, why am I being made to verify R390 funds when I have way above that on my account that I need to used. It’s only been 2months with the account where did they get the idea of transactions that go on in my account this soon. It was the month end transactions are expected to be made. I don’t have any reference number I don’t have any case number at this point I need legal help cause this is beyond my patience.

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Replies (4)
Standard Bank
Standard Bank's reply05 Aug 2025, 08:35
Official
Good day Yonela, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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YN
Yonela N's update05 Aug 2025, 08:48
Reviewer Update
I have been calling your team since Friday 1 August they are useless. They know me by name now trust me I call for about 20 times a day since this issue started so that does not impress me at all.
YN
Yonela N's update05 Aug 2025, 09:04
Reviewer Update
I even went to your branch in kokstad and your consultants there handed me a phone to make the calls I have been making by myself and did jack **** nothing😡
Standard Bank
Standard Bank's reply05 Aug 2025, 13:47
Official
Dear Yonela

We will follow up with our team and we will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team 
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