dS
ditebogo S
1 reviews | Active since Jan 2023
19 Jan 2023, 13:48
stopped account with standard bank
Hello peter,
Good day to you, please i need you to help me reach out to Kgauta Malale at standard bank ***** department. i received funds from the united states of america since the 10th of january 2023 and it was credited in my account the 11th of january 2023 and Kgauta malele stopped my account and said the transaction is subject to investigations. I called the bank and was told to call ***** department and ask to speak with Ivy pulane, i did and ivy pulan told me it is kgauta malale that stopped the account and she put me on calls with him.
He kgauta then said he will be investigating the transaction for 21 days which i immediately object to and ask him to reverse the funds immediately as my client would not be as patience to wait for that long and i will be stressing on my side. Kgauta refused to reserve the funds and ask that i must not communicate directly to him anymore but via my banker.
Over the weekend i was in communications with my client who said he has contacted his bank and ask that they send standard bank a swift message confirming that he paid the funds to me and that standard bank should release. On Monday i communicated that with my banker and he responded on Tuesday saying he has communicated to kgauta but till this moment kgauta is yet to respond to my banker regarding this.
I was at my branch at east gate this morning to see my banker again and he said he will not be able to do anything until kgauta responds. I am not sure why he is not responding but i know as a customer to the bank and as i human being i have my fundamental rights to the bank in which kgauta is infringing on. He also didnt even give me a reference number to the case in which he said he is investigating
Please help me reach out to kgauta malale at standard bank to respond if he received a swift message from my client and if not so i can know what to communicate as i am under aa serious pressure. Again i object to waiting for 21 days and do authorize standard bank to reverse the funds and open my account so i can continue my business.
kind regards ditebogo sebothoma
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
19 Jan 2023, 13:56Good Day Ditebogo
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Jan 2023, 13:56
Official
Good Day Ditebogo
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
dS
ditebogo S's updateReviewer Update
20 Jan 2023, 11:10Hello peter,
Good morning to you, can you please help reach out with standard bank again? Neither Kgauta Malale or my banker has responded to my regarding my account and my client is seriously stressing me as he also does not know why kgauta would decline reversing the funds back to him is I have instructed or releasing it to me so I can proceed with my business obligations.
I spoke with my client over the weekend and he confirmed to me that he has authorized his bank to send standard bank a swift message in acknowledgment/confirmations of funds. On Monday that passed that information to my banker as kgauta instructed I must only communicate via my banker but till this moment he has still not responded for reasons I do not understand.
Please I need you to reach him as I am beginning to feel he is taken my case personal and his actions are not based on the virtues of his duties as a banker. I believe as I customer I have a right to know what is happening with the money in my account. Again this issue is holding a lot behind as I am unable to further use my account for other transactions. I will most appreciate if you can please get kgauta to reach my banker or however let me know the state of my account.
Thanks and regards
Ditebogo
Good morning to you, can you please help reach out with standard bank again? Neither Kgauta Malale or my banker has responded to my regarding my account and my client is seriously stressing me as he also does not know why kgauta would decline reversing the funds back to him is I have instructed or releasing it to me so I can proceed with my business obligations.
I spoke with my client over the weekend and he confirmed to me that he has authorized his bank to send standard bank a swift message in acknowledgment/confirmations of funds. On Monday that passed that information to my banker as kgauta instructed I must only communicate via my banker but till this moment he has still not responded for reasons I do not understand.
Please I need you to reach him as I am beginning to feel he is taken my case personal and his actions are not based on the virtues of his duties as a banker. I believe as I customer I have a right to know what is happening with the money in my account. Again this issue is holding a lot behind as I am unable to further use my account for other transactions. I will most appreciate if you can please get kgauta to reach my banker or however let me know the state of my account.
Thanks and regards
Ditebogo
dS
ditebogo S's update20 Jan 2023, 11:10
Reviewer Update
Hello peter,
Good morning to you, can you please help reach out with standard bank again? Neither Kgauta Malale or my banker has responded to my regarding my account and my client is seriously stressing me as he also does not know why kgauta would decline reversing the funds back to him is I have instructed or releasing it to me so I can proceed with my business obligations.
I spoke with my client over the weekend and he confirmed to me that he has authorized his bank to send standard bank a swift message in acknowledgment/confirmations of funds. On Monday that passed that information to my banker as kgauta instructed I must only communicate via my banker but till this moment he has still not responded for reasons I do not understand.
Please I need you to reach him as I am beginning to feel he is taken my case personal and his actions are not based on the virtues of his duties as a banker. I believe as I customer I have a right to know what is happening with the money in my account. Again this issue is holding a lot behind as I am unable to further use my account for other transactions. I will most appreciate if you can please get kgauta to reach my banker or however let me know the state of my account.
Thanks and regards
Ditebogo
Good morning to you, can you please help reach out with standard bank again? Neither Kgauta Malale or my banker has responded to my regarding my account and my client is seriously stressing me as he also does not know why kgauta would decline reversing the funds back to him is I have instructed or releasing it to me so I can proceed with my business obligations.
I spoke with my client over the weekend and he confirmed to me that he has authorized his bank to send standard bank a swift message in acknowledgment/confirmations of funds. On Monday that passed that information to my banker as kgauta instructed I must only communicate via my banker but till this moment he has still not responded for reasons I do not understand.
Please I need you to reach him as I am beginning to feel he is taken my case personal and his actions are not based on the virtues of his duties as a banker. I believe as I customer I have a right to know what is happening with the money in my account. Again this issue is holding a lot behind as I am unable to further use my account for other transactions. I will most appreciate if you can please get kgauta to reach my banker or however let me know the state of my account.
Thanks and regards
Ditebogo
Standard Bank's replyOfficial
20 Jan 2023, 11:49Good day Ditebogo
Our team tried reaching out to you to no avail.
Please note that we will flag once again with our team to urgently have a look into this matter.
Kindly be on the look out of our feedback.
Kind regards
Standard Bank Help Centre
***
Our team tried reaching out to you to no avail.
Please note that we will flag once again with our team to urgently have a look into this matter.
Kindly be on the look out of our feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Jan 2023, 11:49
Official
Good day Ditebogo
Our team tried reaching out to you to no avail.
Please note that we will flag once again with our team to urgently have a look into this matter.
Kindly be on the look out of our feedback.
Kind regards
Standard Bank Help Centre
***
Our team tried reaching out to you to no avail.
Please note that we will flag once again with our team to urgently have a look into this matter.
Kindly be on the look out of our feedback.
Kind regards
Standard Bank Help Centre
***
dS
ditebogo S's updateReviewer Update
20 Jan 2023, 12:40They never reached out to me, they have my email address and phone number, should my phone not go through due to loadshedding they can also reach me via my emails. They know that, why are they like this ?? This is indeed a disrepute to standard bank and I am very much disappointed
dS
ditebogo S's update20 Jan 2023, 12:40
Reviewer Update
They never reached out to me, they have my email address and phone number, should my phone not go through due to loadshedding they can also reach me via my emails. They know that, why are they like this ?? This is indeed a disrepute to standard bank and I am very much disappointed
Standard Bank's replyOfficial
20 Jan 2023, 12:55Dear Ditebogo
We have requested that they reach out to you again. Kindly await the call from the team.
Kind regards
Standard Bank Help Centre
***
We have requested that they reach out to you again. Kindly await the call from the team.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Jan 2023, 12:55
Official
Dear Ditebogo
We have requested that they reach out to you again. Kindly await the call from the team.
Kind regards
Standard Bank Help Centre
***
We have requested that they reach out to you again. Kindly await the call from the team.
Kind regards
Standard Bank Help Centre
***
dS
ditebogo S's updateReviewer Update
20 Jan 2023, 15:30Hi there,
Still no call no email from kgauta or my banker sithembiso. You see they earlier **** that they tried getting hold of me? This is dragging on for too long and I think it is time we become decisive. They obviously taken advantage of right now
Still no call no email from kgauta or my banker sithembiso. You see they earlier **** that they tried getting hold of me? This is dragging on for too long and I think it is time we become decisive. They obviously taken advantage of right now
dS
ditebogo S's update20 Jan 2023, 15:30
Reviewer Update
Hi there,
Still no call no email from kgauta or my banker sithembiso. You see they earlier **** that they tried getting hold of me? This is dragging on for too long and I think it is time we become decisive. They obviously taken advantage of right now
Still no call no email from kgauta or my banker sithembiso. You see they earlier **** that they tried getting hold of me? This is dragging on for too long and I think it is time we become decisive. They obviously taken advantage of right now
Standard Bank's replyOfficial
20 Jan 2023, 15:33Dear Ditebogo
Thank you for getting back to us.
We will request that they contact you. Kindly await feedback from the team.
Kind regards
Standard Bank Help Centre
Thank you for getting back to us.
We will request that they contact you. Kindly await feedback from the team.
Kind regards
Standard Bank Help Centre
Standard Bank's reply20 Jan 2023, 15:33
Official
Dear Ditebogo
Thank you for getting back to us.
We will request that they contact you. Kindly await feedback from the team.
Kind regards
Standard Bank Help Centre
Thank you for getting back to us.
We will request that they contact you. Kindly await feedback from the team.
Kind regards
Standard Bank Help Centre
dS
ditebogo S's updateReviewer Update
20 Jan 2023, 15:52You have been requesting but still they are not calling nor emailing
dS
ditebogo S's update20 Jan 2023, 15:52
Reviewer Update
You have been requesting but still they are not calling nor emailing
Standard Bank's replyOfficial
20 Jan 2023, 15:56Hello Ditebogo
We understand your frustration, however we can assure you that the bankers have received our escalation and urgent request.
We truly apologize for the wait, please await a call from the team.
Regards
Standard Bank Help Centre
We understand your frustration, however we can assure you that the bankers have received our escalation and urgent request.
We truly apologize for the wait, please await a call from the team.
Regards
Standard Bank Help Centre
Standard Bank's reply20 Jan 2023, 15:56
Official
Hello Ditebogo
We understand your frustration, however we can assure you that the bankers have received our escalation and urgent request.
We truly apologize for the wait, please await a call from the team.
Regards
Standard Bank Help Centre
We understand your frustration, however we can assure you that the bankers have received our escalation and urgent request.
We truly apologize for the wait, please await a call from the team.
Regards
Standard Bank Help Centre
dS
ditebogo S's updateReviewer Update
24 Jan 2023, 10:59Okay it is quit obvious they taken advantage of me, severally you have responded they will reach but yet they never did, in of your responds you said they tried reaching me but to no avail and that's a lie as my.phone never got a call from them neither did I get an email. I am going to my branch now at east gate and trust me the entire south africa will see the scene I will making there. Enough is enough. Just an hour and you will see me live on all social media bandlea and if possible national news.
dS
ditebogo S's update24 Jan 2023, 10:59
Reviewer Update
Okay it is quit obvious they taken advantage of me, severally you have responded they will reach but yet they never did, in of your responds you said they tried reaching me but to no avail and that's a lie as my.phone never got a call from them neither did I get an email. I am going to my branch now at east gate and trust me the entire south africa will see the scene I will making there. Enough is enough. Just an hour and you will see me live on all social media bandlea and if possible national news.
Standard Bank's replyOfficial
24 Jan 2023, 11:18Dear Ditebogo
We understand your frustration and apologize for the delay in resolving this matter.
Our team is working hard on resolving this issue.
We will be in touch with further feedback.
Kind Regards
Standard Bank Help Centre
***
We understand your frustration and apologize for the delay in resolving this matter.
Our team is working hard on resolving this issue.
We will be in touch with further feedback.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply24 Jan 2023, 11:18
Official
Dear Ditebogo
We understand your frustration and apologize for the delay in resolving this matter.
Our team is working hard on resolving this issue.
We will be in touch with further feedback.
Kind Regards
Standard Bank Help Centre
***
We understand your frustration and apologize for the delay in resolving this matter.
Our team is working hard on resolving this issue.
We will be in touch with further feedback.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
26 Jan 2023, 16:16Dear Ditebogo
We have received confirmation from our team that they have provided you with an update on the matter and will provide you with an outcome.
We would like to thank you for reaching out to us to assist in getting this matter attended as the team concludes this matter internally.
We will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kind Regards
Standard Bank Help Centre
***
We have received confirmation from our team that they have provided you with an update on the matter and will provide you with an outcome.
We would like to thank you for reaching out to us to assist in getting this matter attended as the team concludes this matter internally.
We will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply26 Jan 2023, 16:16
Official
Dear Ditebogo
We have received confirmation from our team that they have provided you with an update on the matter and will provide you with an outcome.
We would like to thank you for reaching out to us to assist in getting this matter attended as the team concludes this matter internally.
We will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kind Regards
Standard Bank Help Centre
***
We have received confirmation from our team that they have provided you with an update on the matter and will provide you with an outcome.
We would like to thank you for reaching out to us to assist in getting this matter attended as the team concludes this matter internally.
We will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kind Regards
Standard Bank Help Centre
***
dS
ditebogo S's updateReviewer Update
01 Feb 2023, 14:34Yes it is 21 days today as they said and last week I received a text message that the matter had been resolved and details will be communicated to but still no responds from anywhere. Its kgauta malale, and sithembiso makhubu that are mainly involved.
Please help me reach out to them for responds or else I will make a huge scene at my branch tomorrow. I think it is now enough of this matter. I have demanded reversal and they refused, now I cannot do anything with my account as i have other pending businesses. I am not going to continue like this. My client is distrusting and also threatening to take me to court because he has made several efforts to communicate with standard bank and have even sent me proofs of their communication. Please if I dont get reply today then tomorrow will be bad for all of us.
Please help me reach out to them for responds or else I will make a huge scene at my branch tomorrow. I think it is now enough of this matter. I have demanded reversal and they refused, now I cannot do anything with my account as i have other pending businesses. I am not going to continue like this. My client is distrusting and also threatening to take me to court because he has made several efforts to communicate with standard bank and have even sent me proofs of their communication. Please if I dont get reply today then tomorrow will be bad for all of us.
dS
ditebogo S's update01 Feb 2023, 14:34
Reviewer Update
Yes it is 21 days today as they said and last week I received a text message that the matter had been resolved and details will be communicated to but still no responds from anywhere. Its kgauta malale, and sithembiso makhubu that are mainly involved.
Please help me reach out to them for responds or else I will make a huge scene at my branch tomorrow. I think it is now enough of this matter. I have demanded reversal and they refused, now I cannot do anything with my account as i have other pending businesses. I am not going to continue like this. My client is distrusting and also threatening to take me to court because he has made several efforts to communicate with standard bank and have even sent me proofs of their communication. Please if I dont get reply today then tomorrow will be bad for all of us.
Please help me reach out to them for responds or else I will make a huge scene at my branch tomorrow. I think it is now enough of this matter. I have demanded reversal and they refused, now I cannot do anything with my account as i have other pending businesses. I am not going to continue like this. My client is distrusting and also threatening to take me to court because he has made several efforts to communicate with standard bank and have even sent me proofs of their communication. Please if I dont get reply today then tomorrow will be bad for all of us.
Standard Bank's replyOfficial
01 Feb 2023, 15:46Hello Ditebogo
We have noted your concerns, this matter has been flagged with the team.
Kindly await feedback from the team.
Regards
Standard Bank Help Centre
***
We have noted your concerns, this matter has been flagged with the team.
Kindly await feedback from the team.
Regards
Standard Bank Help Centre
***
Standard Bank's reply01 Feb 2023, 15:46
Official
Hello Ditebogo
We have noted your concerns, this matter has been flagged with the team.
Kindly await feedback from the team.
Regards
Standard Bank Help Centre
***
We have noted your concerns, this matter has been flagged with the team.
Kindly await feedback from the team.
Regards
Standard Bank Help Centre
***