STOP WASTING OUR TIME, AND GO WITH THE TIMES

I app**** for a Re-Advance and it was approved, then I got a call that I must go to the branch and fill in the re-advance payment form and a debit order instruction form. WHY MUST YOU GIVE AN OPTION OF SELF SERVICE ONLINE???? Firstly this is not a new home loan application it is against an existing home loan account and there's a debit order in place already, I don't understand why I must fill in another d/o form, then on the 26/03/15 a lady by the name of Proy called me and send those documents to me and was advised that I need to fill them in and send them back to the same e-mail I received them from and no need to go to the branch, and I received a read receipt of that e-mail, then today I called to check the status and was given a call *** by a lady in Constantia Kloof, and she told me that she can't trace my docs or see if I spoke to someone on the 26/03, now tell me is that MOVING FORWARD? Why must you fill in forms for existing accounts with debit order in place already, THIS IS JUST A RE-ADVANCE FOR CRYING OUT LOUD AND NOT A NEW HOME LOAN APPLICATION. I THINK IT'S TIME YOU GO WITH THE TIMES AND DO LIKE OTHER BANKS THIS IS JUST A WASTE OF TIME AND UNNECESSARY