TC
Thinus C

1 reviews | Active since Jul 2016

19 Dec 2016, 08:10

Stop wasting my time with useless text messages

<p>I keep on getting smss telling me that an expired card will be delivered to a certain branch next year. I keep on replying '2' to change the delivery adress. I have done this 3 times now but no one has contacted me.</p> <p> </p> <p>Is there a point to these messages or are they the waste of time they seem to be?</p>

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Replies (3)
Standard Bank
Standard Bank's reply19 Dec 2016, 13:34
Official

Good day Thinus Coetzee

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Dec 2016, 09:14
Official

Good day Thinus Coetzee

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply22 Dec 2016, 10:00
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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