Stop payment

I stop an payment about 2 hours after transaction, I did phone Standard bank first, and the lady gave me the internet stop payment phone number!! After I phone them and explain why I want to stop the payment they gave me an reference number but they did not do there work to stop the payment!!! <br> After endless e-mails and phone calls I did take them to the Ombudsman first they said Standard Bank must pay me back but they did not do it, I complain again at the Ombudsman now they said Standard Bank have NO records of the recall requests!!!<br> I thought this must be an joke!!! NO RECORDS!! And no money!!!