Stop It Please

Good day Standard Bank,

I stopped an insurance debit order simply because I was told that I am not covered until I scan my car through their app, No scan no cover. I didn’t scanned my car because I was having second thoughts.

Secondly a debi check was sent and I didn’t approve it. But money was still taken from my account.

Thirdly I want to change to a cheaper insurance: PMD. In fact do you have cheaper comprehensive insurance?

So what is the turn around time for my debit to stop and be refunded to my account?

Thank you for always having an awesome service🙏🏽