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phumsimelane P
1 reviews | Active since May 2016
28 Jun 2022, 16:45
STOP harassing me and fix your own incompetence!!!
Just stop harassing! In April I made a manual payment into a joint homeloan account, then Standard Bank decided not to run the debit order at the end of April. Now they are harassing me about the outstanding payment. Is it a crime to make a manual payment??? Is it my fault that you subsequently did not process the debit order??? I'm sick of your stupid calls and I swear I'm going to report you to whatever authority you're accountable to. Just fix your own mess and leave me out of it!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Jun 2022, 17:06Good day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Jun 2022, 17:06
Official
Good day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
pP
phumsimelane P's updateReviewer Update
30 Jun 2022, 23:32Do you have a bot writing these "standard" responses to every query on this platform, just to make it look like you actually give a hoot about customer service? I'm still waiting for the promised call.
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phumsimelane P's update30 Jun 2022, 23:32
Reviewer Update
Do you have a bot writing these "standard" responses to every query on this platform, just to make it look like you actually give a hoot about customer service? I'm still waiting for the promised call.
Standard Bank's replyOfficial
01 Jul 2022, 09:41Good Morning Phumza
We humbly apologize for the delayed response.
Our team will be in contact shortly.
Thank you
Kind regards
Standard Bank Help Centre
***
We humbly apologize for the delayed response.
Our team will be in contact shortly.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply01 Jul 2022, 09:41
Official
Good Morning Phumza
We humbly apologize for the delayed response.
Our team will be in contact shortly.
Thank you
Kind regards
Standard Bank Help Centre
***
We humbly apologize for the delayed response.
Our team will be in contact shortly.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
01 Jul 2022, 11:44Good Morning Phumza
Our team tried calling to no avail.
We have sent you an email and we have noticed that you have already responded.
We will further look into this matter and we will be in touch.
Kind regards
Standard Bank Help Centre
***
Our team tried calling to no avail.
We have sent you an email and we have noticed that you have already responded.
We will further look into this matter and we will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply01 Jul 2022, 11:44
Official
Good Morning Phumza
Our team tried calling to no avail.
We have sent you an email and we have noticed that you have already responded.
We will further look into this matter and we will be in touch.
Kind regards
Standard Bank Help Centre
***
Our team tried calling to no avail.
We have sent you an email and we have noticed that you have already responded.
We will further look into this matter and we will be in touch.
Kind regards
Standard Bank Help Centre
***