CB
Candice B

1 reviews | Active since Jun 2015

02 Nov 2016, 09:45

STOP HARASSING ME!!

<p>I currently have a home loan through Standard Bank and because I am working on a commission basis, I did not receive my money month end and therefor unfortunately skipped a payment. I received a phonecall from Std Bank to discuss a payment arrangement and it was organised. Then on Saturday I received at least 5 phonecalls about a payment arrangement, of which 2 I ignored because that is just totally ridiculous. Then on Monday and Tuesday I received NUMEROUS phonecalls again!!</p> <p>I have made an arrangement with you guys so why do you need to phone me so offer?? Do you not update your system or you have a serious lack of communication internally! I am so FED UP with Standard Bank and their service! Your service is absolutely pathetic and I really think you need to stop harassing me! If this carries on, I will take it further because no company needs to harass a client the way you are doing to me!!!</p>

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Replies (4)
Standard Bank
Standard Bank's reply03 Nov 2016, 08:41
Official

Good day Candice Heather

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply04 Nov 2016, 16:01
Official

Good day Candice Heather

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply04 Nov 2016, 16:01
Official

Good day Candice Heather

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply09 Nov 2016, 08:11
Official

Dear Mr Nortier

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been resolved.

Best regards

Muhammad-Zaid Hoosen

Complaint Resolution Centre

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