1 reviews | Active since Jun 2017
Stop ****ing up
Recently logged in to view my home loan via online banking only to discover my home loan is no longer listed.
I emailed for assistance but was informed that they cannot issue me with a card and that I need to go into the branch.
Firstly, why on earth would I want or need a card for a homeloan. I didn't ask for a card. I no longer have bank accounts with standard bank because you charge transaction fees on international purchases. I am not willing to go into a branch because your staff are rude and unhelpful. Each time I have gone into the branch my queries were escalated to the branch manager - I still have his personal cellphone number.
So can you please get my home loan re-added to my online banking. Without any additional BS.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Leigh Te
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Leigh Te
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***