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JL
Joanne L

1 reviews | Active since Nov 2022

03 Jun 2025, 05:38

Stop debit orders

I have a problem. I have numerous debicheck mandates that are going off my account that I have not approved. I' ve tried stopping these debit orders but I get charged R2 for stopping them only for them to go off again..this is frustrating

0
Replies (5)
Standard Bank
Standard Bank's reply03 Jun 2025, 07:20
Official
Dear Joanne

 Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
 

Best regards,

Standard Bank
Standard Bank's reply04 Jun 2025, 16:50
Official
Dear Joanne

Our team tried reaching out to you to no avail.

Please confirm a convenient time we may contact you.

Looking forward to your response.

Kindest regards
Standard Bank Hello Peter Team 
***

Best regards,

Standard Bank
Standard Bank's reply05 Jun 2025, 12:57
Official
Dear Joanne

Our team tried calling you to no avail.

Please confirm a convenient time  we may contact.

Looking forward to your response.


Kindest regards
Standard Bank Hello Peter Team 
***

Best regards,

JL
Joanne L's update08 Jul 2025, 19:33
Reviewer Update
I did get a call from standard Bank but could not be assisted, was told that the creditors have blocked reversal of debit orders and could not be assisted for any debit order less than R1000
Standard Bank
Standard Bank's reply08 Jul 2025, 19:59
Official
Thank you for the update.

The matter is being treated as a priority and our team is ensuring that it is resolved timeously. 

Kindly provide us with a convenient to contact you.

We appreciate your patience. Thank you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***

Best regards,