LA
Linda A
1 reviews | Active since Jun 2010
01 Aug 2024, 09:10
Stop charging me for emails I do not want and cannot unsubscribe from
After reporting and having the charges for "Fee E-mailed Information" removed, I have again been charged? I assume it is for the e-mailed statement. I tried to unsubscribe from this mail but there is not unsubscribe link. I responded to the mail to request to unsubscribe and the mail bounced back. I have reported this to the Information Regulator as it is a violation of the POPIA Act. As per my previous complaint, reverse the charges and UNSUBSCRIBE me from any e-mails that incur charges.
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Standard Bank's replyOfficial
01 Aug 2024, 09:23Dear Linda,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards, Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards, Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2024, 09:23
Official
Dear Linda,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards, Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards, Standard Bank Hello Peter Team
***