1 reviews | Active since Feb 2012
Stop changing postal options without my consent
I have chosen that all my accounts be sent to my postbox instead of my physical address. However, I notice that SBSA has opted to defy my choices and start sending to my physical address where anyone with access to the communal postbox can intercept my details. I am only seeing this post after 6 months and only because no one has intercepted it.
It is unprofessional to defy customer options and do as you please. Please fix this issue and ensure that all my post box is utilized instead of the physical address for my homeloan.
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We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
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Complaint Resolution Centre
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Thank you for posting your comment.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Ofentse
Thank you for your posting.
Email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Ofentse
Thank you for your posting.
Email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***