Stop Card without correct Notification

I had the embarrassment of the card being stopped without notification.<br> SMS and Calls were made to my Wife's number - so we assumed her card was overdue.<br> My \overdue"was because I assumed that a KLM credit was the same as a payment BUT NOBODY contacted me to correct AAAARRRGGGHHH!<br> I also have an EMAIL address but no correspondence there either!<br> """