Stood in the que for over 30mins

I got to the Standard Bank branch in Carlton Centre, all I wanted was a statement, I tried to do it on their atm machine outside but there was no paper. I had to go inside the branch and que for almost 45 mins. The branch was full, no air cons switched on. It’s a disgrace. No customer service at all. I’m new to standard bank and didn’t think I would experience such. Why is there no paper at the atm, why are the air cons not switched on, why is there only 3 people working by enquiries. Surely Standard Bank should have been prepared it’s the festive season.

I’m disappointed!