KG
Kaelinn G

1 reviews | Active since Jul 2016

11 Aug 2021, 18:46

****** money

A few months ago I gave a client the wrong account details (2 digits was switched) after the client paid the money I called them to reverse the money as its the wrong account almost immediately after the money was already taken from that account. We went through all the necessary steps to get the money back which includes opening a police case that the money has been ******, did a recall at the bank etc I called standard bank regarding the incident and the person said that no such account ever existed or that there is record of it being closed. Thus far nothing has been done this occurred in May 2021 I have also not heard anything regarding the issue. It's been almost 3 months since and I still don't have my money back. This is ridiculous as it's my income and I don't have that money now to provide for my family and is struggling to make ends meet.i understand it's a process but I gave received NO FEEDBACK at all and did what was needed to so it can be resolved. So where is the money?? If the account didn't exist

0
Replies (3)
Standard Bank
Standard Bank's reply13 Aug 2021, 00:49
Official
Hello Kaelinn Govindasamy
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support. 
 
Kind regards
 
Complaint Resolution Centre
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*** (fax)
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KG
Kaelinn G's update16 Aug 2021, 19:36
Reviewer Update
Hi , thank you for your comment although still nothing has been resolved or moved in such a direction to be resolved I would highly appreciate if someone can contact us regarding the situation with a solution going forward, thank you
KG
Kaelinn G's update19 Aug 2021, 10:44
Reviewer Update
No feedback still