****** Cheque Card / Non-Assistance

Good Day

It is very disappointing to know that when a client's card is ******, Standard Bank can't assist if the branches are closed. My wallet got ****** yesterday with my licence. I blocked my cheque card & called customer service to try & access my funds. They couldn't assist. I had to drive from DBN to JHB today & needed to use the funds in my account for fuel & toll fees but couldn't do anything about it.

This is really frustrating as there was no way that Standard Bank could assist. So the customer is already inconvenienced when the bank card is ****** but can't access the funds because the branches are closed after hours & on weekends.

Surely there should be a way that Standard Bank can assist their clients. It's embarrassing because I had to load money from a family member & tell them that Standard Bank couldn't assist. They told me that Capitec doesn't work like that & they have better security features.

Kindly advise as Standard Bank needs to have a back up plan when a client's card get ****** & the funds are needed urgently.

I have the toll receipt as proof that I travelled from DBN to JHB.