****** card, money withdrawn

I was sick with the flu, I went to the lakeside mall to withdraw a small amount to pay for medicine, when I tried to use a fnb atm, it was offline, I tried to use an absa atm-it said error after entering my atm pin, when the card came out, 2 black men pushed me-stole my cheque card & entered a white polo with the engine running-they rushed off-I climbed into my vehicle-drove quickly to the standard bank Richards bay branch to cancel the card, as I entered the branch the lady in front told me to use the phone to cancel the card-when I phoned the card division-there was no answer-so I rushed to a consultant desk to cancel, but as I approached an open desk-I received an sms saying R5000 has been withdrawn from the RICHARDS BAY BRANCH, the same branch that I entered-I asked for any video surveillance-they do not have camera's watching the atms- I can identify the 2 suspects...<br> the consultant, a very helpful man received this response over the phone from another office:<br> 'we do not cover ****** cards , only cloned cards , but we will investigate'<br> I received a call 2 days later asking me details of the incident and so, from May up until November I have not received feed back