****** airtime

On the 21st of September 2017 I bought airtime from my standard bank Internet banking for R150 and R25 voucher. I never got the vouchers but money was taken out of my account by standard bank. Standard bank blamed cellc, who logged in an investigation and got back to me, stating that the money ended up with standard bank. Standard bank, then told me that they will refund me either my airtime or money back. To this day, I am still waiting for feedback from them and still no refund of anything. I have been a very good and loyal client to this bank, and they are just gonna do this to me and not return and say anything? I am very furious with them i just want to leave them because they are being disrespectful right now ?????