1 reviews | Active since Nov 2017
Stinking Service from Standard Bank
I went to the standard bank branch in Canal Walk to get assistance with money that was deducted from my account which I knew nothing about on the 24th of May 2019. My card was with me all the time and they advised me that they had opened up an investigation for a case of ***** and would have feedback latest by the 8th of July. The day came and only to find out nothing was done about that... then the person I spoke to said he would escalate and again nothing was done about that I had to call in on the 15th of July 2019 I called again and I was transferred to department by department and only to be told they will escalate my query and get feedback by the 16th of July 2019. Today is the 17th and the only thing I have received was another transaction I’m unaware of and I’ve yet to get feedback on my money and what they are doing about this and all.
I have been a loyal banker of standard back since I was a student and this is what I get from them ????????????????.
I’m very unhappy for the way this is being handled and they are messing with me and my time. I’ve had to call in all the time and be on the phone waiting for over an hour at every time I call. This is really pathetic and it’s really not a way to treat people that bank with you.
I don’t even know what to say about the feedback because it’s poor and there has just been nothing.
I don’t know who to talk to or take this up with. I feel like I’m being toyed with for my money which is supposed to be secure and safe with them.
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Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
I’m disgusted by how this is being handled by this Bank. I really don’t believe how something so simple with given timelines can take so long and I’m here not knowing wheather I’m coming or going.
I’m not happy and nothing has been fixed. I promise to take this as far as I can to make it known and show my displeasure and disgust in how this has been handled.
I’ve never experienced this and it’s such a bad experience.
I’m disgusted by how this is being handled by this Bank. I really don’t believe how something so simple with given timelines can take so long and I’m here not knowing wheather I’m coming or going.
I’m not happy and nothing has been fixed. I promise to take this as far as I can to make it known and show my displeasure and disgust in how this has been handled.
I’ve never experienced this and it’s such a bad experience.
To top it all I reported everything and all my cards have been blocked. Without having an active card on the 20th of July another amount was deducted from my account this past Saturday.
I really feel my finances are not safe with this bank anymore. They are failing me as a client and it’s really disappointing they response time with queries. I can’t sleep now because I can’t even trust that I’ll wake up with any money in my account.
I’m scared for what happens when my salary is taken.. what will they do then ? They have not been able to solve this thing of now 3 amounts taken out of my account. An account they supposed to secure for me with me paying my bank fees monthly. They are supposed to protect my money and they promised to be the best at keeping it for me but still after 2 reports of ********** activity in my account , a 3rd amount gets taken with all that... Standard Bank you really are making my life difficult instead of easier. I’m going to not leave this until it gets to the top of whoever it is that needs to get it. I am out of funds which I have worked for and put into an account you promised is safe. And you tell me you will investigate while I wait without money . Today I’ll go see which bank will be best for me. 3 ********** activities later from the 18t of May till today nothing has been done.
This is pathetic
To top it all I reported everything and all my cards have been blocked. Without having an active card on the 20th of July another amount was deducted from my account this past Saturday.
I really feel my finances are not safe with this bank anymore. They are failing me as a client and it’s really disappointing they response time with queries. I can’t sleep now because I can’t even trust that I’ll wake up with any money in my account.
I’m scared for what happens when my salary is taken.. what will they do then ? They have not been able to solve this thing of now 3 amounts taken out of my account. An account they supposed to secure for me with me paying my bank fees monthly. They are supposed to protect my money and they promised to be the best at keeping it for me but still after 2 reports of ********** activity in my account , a 3rd amount gets taken with all that... Standard Bank you really are making my life difficult instead of easier. I’m going to not leave this until it gets to the top of whoever it is that needs to get it. I am out of funds which I have worked for and put into an account you promised is safe. And you tell me you will investigate while I wait without money . Today I’ll go see which bank will be best for me. 3 ********** activities later from the 18t of May till today nothing has been done.
This is pathetic