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JM
John M

1 reviews | Active since Jul 2021

11 Jun 2026, 11:48

Stinking service

I have received a very bad service from Standard Bank consultant who couldn't assist me and when I asked to speak to her superior she refused and said I am not allowed to speak to them,her name is Elisha. Is that how Standard bank treats their paying customers?

0
Replies (4)
Standard Bank
Standard Bank's reply11 Jun 2026, 11:59
Official
Dear John, 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. Our team will be in touch. Kindest regards, 

Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply12 Jun 2026, 09:58
Official
Dear John

Although we called, we were unable to reach you. 

Please include a time that is convenient for us to reach you. 

We look forward to hearing from you.

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply12 Jun 2026, 17:09
Official
Dear John,

Thank you for taking our call earlier.

Your complaint is receiving the attention it requires, and we are currently investigating the matter. 

We will provide you with an update as soon as feedback becomes available.

Thank you for your patience and understanding.

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply13 Jun 2026, 08:56
Official
Dear John,

We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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